Cancellation & Refund Policy

At Vipraa Labs (owned and operated by VIVEK AYARE), we strive to provide transparent and customer-centric software development, mobile application engineering, social media marketing, and SaaS CRM services (My Biz Saathi - MBS). Under our liberal cancellation & refund policy:

1. Order Cancellation Policy

Cancellations will be considered only if the request is made immediately after placing the order / project agreement.
However, cancellation requests will not be entertained if project development, server provisioning, or ad campaign setups have already been initiated by our technical team.
We do not accept cancellation requests for consumable digital assets or perishable items once delivered.

2. Defect Reporting & Quality Expectations

In case of receipt of defective software deliverables or service discrepancies, please report the issue to our Customer Service team within 7 Days of delivery/receipt.
The Customer Service Team will review the complaint against agreed milestone specifications and determine appropriate remediation or refund eligibility.

3. Refund Processing Timelines

For any approved refunds by Vipraa Labs, it will take 3 to 5 business days for the refund to be processed back to the customer's original payment method.

4. Contact Customer Support for Refunds

To initiate a refund request or communicate service issues, contact:

Vipraa Labs (Owned & Operated by VIVEK AYARE)

Registered Address: Room No 90, Samadhan Society, Camp No 2, Shakti nagar, Behram Baug, Jogeshwari West, Mumbai, Maharashtra 400102

Direct Phone: +91 96640 08418

Support Email: vvayare@gmail.com